Contact Us

We'd love to hear from you! Whether you have a question about an order, need product advice, or just want to say hello, our friendly support team is here to help.

Get in Touch

Email: support@housepets.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)

How Can We Help?

• Order Inquiries: Questions about your order status, tracking, or delivery? Email us with your order number and we'll get back to you promptly.
• Product Questions: Not sure which product is right for your pet? Our team is happy to guide you.
• Returns & Refunds: Please review our Refund Policy and contact us if you need to initiate a return.
• General Inquiries: Any other questions are welcome!

Response Time

We aim to respond to all inquiries within 24–48 business hours. We appreciate your patience and will do our best to resolve your concern as quickly as possible.

Thank you for shopping with House Pets. We're committed to making your experience as smooth and enjoyable as possible. 🐾