Shipping and Delivery
Last updated: October 2026
At House Pets, we work hard to get your order to you as quickly and reliably as possible. Please review our shipping information below before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an email notification once your order has been shipped.
Note: During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
2. Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–15 Business Days | Calculated at checkout |
| Expedited Shipping | 5–7 Business Days | Calculated at checkout |
| Free Shipping | 7–15 Business Days | Free on orders over $50 |
Delivery times are estimates and are not guaranteed. Actual delivery may vary based on your location and carrier conditions.
3. Shipping Destinations
We currently ship to all 50 US states. If you are located outside the United States and are interested in placing an order, please contact us to discuss available options.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow up to 24–48 hours for tracking information to become active.
If you have not received a tracking email within 5 business days of placing your order, please check your spam or junk folder. If it's not there, contact us and we'll look into it right away.
5. Shipping Delays
While we do our best to ensure timely delivery, House Pets is not responsible for delays caused by:
- Carrier disruptions or high-volume periods (e.g., holidays).
- Incorrect or incomplete shipping address provided by the customer.
- Customs or import regulations (for international orders).
- Weather or natural disasters.
If your order is significantly delayed, please don't hesitate to reach out and we'll do everything we can to assist.
6. Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you realize you've entered an incorrect address, contact us immediately at support@housepets.com. We can only modify addresses before the order has been shipped.
House Pets is not responsible for orders delivered to an incorrect address provided by the customer.
7. Lost or Stolen Packages
If your tracking shows your package was delivered but you have not received it:
- Check with neighbors or building management.
- Look for a delivery notice from the carrier.
- Contact the carrier directly with your tracking number.
If the issue remains unresolved, please contact us within 7 days of the marked delivery date and we'll work with you to find a resolution.
8. Contact Us
For any shipping-related questions, feel free to contact our support team. We're always happy to help! 🐾